Tikal Center, the innovative developer of business communications technologies for intelligent call center operations and services, and Teleinfo Media PLC. (TMC), the leading provider of outsourced contact center services for businesses in Thailand, jointly announced that TMC has expanded its usage of the Cloud-based Tikal Call Center to maintain the service operations of its customers while its call center agents work from home under ongoing social distancing restrictions.
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TMC is one of the fastest growing providers of outsourced call center services in Thailand and a wholly owned subsidiary of Advanced Information Services (AIS), the largest mobile operator in Thailand.
TMC began working with the Tikal Call Center two years ago as part of a strategic executive decision to transition its outsourced call center service to the Cloud. During this time, TMC has moved many of its existing customers from a legacy system to the Tikal Call Center and now onboards all newly acquired customers to the Tikal Call Center.
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This strategic decision to move its outsourced call center service to the Cloud and expand its usage of the Tikal Call Center has allowed TMC to continue providing uninterrupted and high quality service during the Coronavirus outbreak and allow customers to maintain their service operations during the current work-from-home scenarios.
In compliance with ongoing government mandates regarding social distancing, a majority of TMC’s staff are currently working from home. The modern web-based architecture of the Tikal Call Center allows TMC managers, supervisors and agents to securely access and run the system functionality, including all reporting, monitoring and call recording capabilities, from any web browser.