TCN has been named a product challenger in recognition of the company’s effective implementation of solutions for contact centers in Europe and the U.K.
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced today that it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) – CX Europe and U.K. report.
The study focuses on cloud-based platforms and contact center solutions of current CCaaS providers with advanced technology relevant to modern industry standards across Europe and the U.K. The study evaluates 21 different solutions and software providers based on their platform capabilities, open architecture, AI and machine learning capabilities, including speed, reliability, scalability and embedded analytics and the overall quality of the solutions offered.
“It is an honor to be recognized as a 2022 product challenger in a growing market like Europe and the U.K.,” said McKay Bird, marketing director at TCN. “Our objective at TCN is to provide dependable and scalable solutions tailored to each of our clients. We understand how critical delivering the best customer service possible is for these organizations, so providing them with the solutions they need is, and always has been, a top priority.”
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The report highlights TCN’s strengths in focusing on mid-markets with modern payment terms, its intuitive and scalable call center software platform, TCN Operator, and industry vertical coverage. The report also emphasized that the flexibility and ease of tailoring have allowed the platform to be easily adopted each time a new vertical is used. TCN Operator is a scalable platform that currently serves 1,500 customers and 2,000 brands across various industries and applications.
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“TCN’s cloud-based delivery model allows clients to easily scale and adjust to evolving business needs,” said Kenn Walters, global lead analyst and executive advisor at ISG. “The open architecture coupled with extensive automation capabilities make for an extremely effective and modern platform.”
TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.