TCN announced it has been named a finalist for Best Technology Innovation Vendor: Live Agent Support in ContactCenterWorld’s 16th Annual Global Top Ranking Performers Awards. TCN’s recognition is for companies that demonstrate a technology solution that supports and enhances agents’ performance by providing assistance before, during and after customer contact.
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been named a finalist for the Best Technology Innovation Vendor: Live Agent Support in the 2021 Global Top Ranking Performers Awards by ContactCenterWorld, a global association for contact center and customer engagement best practices. TCN’s recognition is for its flagship platform that delivers industry-leading technology with an easy-to-implement, easy-to-configure solution with no hardware required, no monthly contract minimums, no maintenance fees and personalized customer service.
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The annual awards program received more than 2,000 entries from more than 80 nations. Now in its 16th year, the awards are considered to be among the most prestigious awards for the contact center industry.
“TCN is very excited to be recognized by ContactCenterWorld,” said McKay Bird, chief marketing officer for TCN. “Our comprehensive platform gives businesses everything they need to run an efficient contact center and, as this award pertains to specifically live agent support, we look forward to continuing TCN’s innovation that empowers agents to be more efficient and effective in serving their customers.”
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TCN’s platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps, including inbound and outbound solutions; data and digital services; team management, business intelligence and analytics features; and a suite of compliance tools for meeting TCPA regulations. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
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