Practical Steps to Excellent Results in Turning Your Inbound Operations Around
NobelBiz just released its 11th webinar, featuring Ryan Peters, one of the most qualified experts on the subject of inbound contact center operations, technical infrastructure, optimization, and workflow.
Ryan is dedicated to transforming Contact Centers at a global scale and improving the lives of those connected. During his career, he worked with some of the greatest names from the contact center industry, with 11+ years of experience in the field, optimizing organizations, launching and running contact center businesses, sites, and teams worldwide.
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“If you begin to implement the right technology and truly work with your inbound contact center team on a behavioral coaching methodology, you will see improvements and quickly turn it around. ” — Ryan Peters
The 11th episode of the NobelBiz Webinar Series premiered Thursday, August 12th, 2021 | 10 am PDT / 1 pm ET. The webinar can now be accessed on-demand on the NobelBiz official website.
In this new webinar episode, Christian Montes (Executive Director of Sales at NobelBiz) welcomes Ryan Peters (Director of Digital Transformation at NobelBiz) to talk about the best practices and optimization procedures for inbound campaigns and showcase the new technologies that can greatly improve the inbound workflow and KPIs.
The purpose of this webinar episode will be not only to provide a set of best practices and optimization procedures for inbound campaigns but also to showcase the new technologies that can greatly improve the inbound workflow and KPIs.
Because inbound is used in numerous niches and verticals across the contact center industry and beyond, the discussion needs to be both general and relatable, focusing on the common elements.
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Watch this exclusive episode to learn about:
• How inbound campaigns can bring true and consistent value if they are properly managed?
• How technology can greatly improve the outcome and efficiency of what we call inbound campaigns?
• How inbound campaigns can benefit from a solid internal audit?
• How optimizing the inbound workflow can instantly spell better results?
NobelBiz is a Contact Center software and voice carrier provider that has grown to serve Contact Centers globally.
Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced Omnichannel software solutions that handle text (email, webchat, SMS), social media, and voice in a single interface.
The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.
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