The Company will showcase its platform of pre-integrated, out-of-the-box solutions that deliver a superior customer and agent experience for contact centers
LiveVox Holdings, Inc. , a leading cloud-based provider of customer service and digital engagement tools, will be attending Customer Contact Week Las Vegas from December 13 to 16 at Caesars Forum. CCW is the foremost customer contact event of the year, featuring nearly 200 industry exhibitors.
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“We always look forward to meeting our customers and learning from industry leaders at CCW and this year is no different as LiveVox, and our industry, explore how we can continue to improve the customer experience”
LiveVox will be participating in two customer experience sessions at CCW this year:
Workshop: Supercharge Your CX With Customer Journey Mapping – Tuesday, December 14th 11:00 AM – 12:30 PM
Every customer’s journey is different. Building a “one-size-fits-all” customer experience is a recipe for dissatisfied customers. Your customers expect you to have a complete view of them and their unique omnichannel journey as they connect with you at different parts of their journey. In this insightful workshop, learn how companies mapped their customer journeys to supercharge their CX.
Speakers
- Ray Champagne – Sr. Director of IT, 411 Locals
- Jim Lynch – Senior Director of Product Marketing, LiveVox
Enabling the positive experiences your customers expect need not be limited to the largest organizations with the deepest pockets. Any company that values customer experience can orchestrate the many communication channels, systems, agent screens, physical locations, customer profiles, and employees that need to be positioned across the customer journey. Join this Fireside chat with Conn’s HomePlus, a leading brick-and-mortar and ecommerce retailer, and LiveVox to learn how purpose-built technology can be assembled to create the meaningful customer experiences that deliver a competitive edge and bottom-line results.
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Speakers
- Jim Lynch – Senior Director of Product Marketing, LiveVox
- John Henson – VP of Customer Service, Conn’s HomePlus
“We always look forward to meeting our customers and learning from industry leaders at CCW and this year is no different as LiveVox, and our industry, explore how we can continue to improve the customer experience,” said LiveVox Senior Director of Product Marketing Jim Lynch. “I’m looking forward to collaborating with our colleagues at 411 Locals and Conn’s HomePlus as we discuss how to use customer journey mapping along with customer experience orchestration to drive more meaningful conversations with customers across the entire customer journey.”
For this year’s event, LiveVox is showcasing the ways in which their platform helps their customers improve both the agent and customer experience. LiveVox will be exhibiting at booth 700.
Since going public this summer, LiveVox has continued to innovate and enhance their solutions as well as rapidly growing their Channel program to get these solutions into the hands of more contact centers. Recent Company announcements include:
- AppSmart Channel Partnership Announcement
- Launch of U17, the latest version of LiveVox’s fully integrated contact center platform
- WFM Solution Announcement
- Launch of SmartStart, a program that gives new customers quicker access to essential LiveVox applications with incorporated best practices
- Channel Executive MeiLee Langley Hiring