ISI Infortel Select Call Detail Record (CDR) reporting and data analytics solution now available in the Webex App Hub.
ISI, the leading provider of Call Detail Record (CDR) reporting and data analytics solutions for Cisco unified communications platforms, today announced that its Infortel Select Webex Calling application is now available in the Webex App Hub. Combining Infortel Select with Webex Calling via the App Hub will help power enterprise cloud migrations.
“More than ever, Webex Calling customers need powerful CDR reporting and data analytics tools to secure granular call visibility into customer, employee, and partner communications activities,” said Jason Forehand, ISI CEO.
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Infortel Select turns communications CDR data into accessible, usable, and valuable information for on-premises and cloud solutions like Webex. Adding Infortel Select to Cisco software gives business leaders deeper insight into customer, employee, and partner communications activities. This critical information is displayed in a single, user-definable, and self-service reporting dashboard that allows executives across the organization to secure the call records they need quickly and easily.
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“We are excited to extend our work within the Cisco community through our inclusion in the Webex App Hub ecosystem,” said Jason Forehand, ISI CEO. “More than ever, business leaders need Infortel Select’s extensive and granular visibility into departmental calling activities to monitor network capacity and QoS; enhance customer experiences and employee productivity; and quickly respond to compliance audits.”
“The Webex Platform offers a wide range of third-party solutions for our customers,” said Jason Copeland, Vice President, Webex Platform. “Infortel Select offers an expanded range of calling-related features critical for certain use cases.”