InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced that TMC, a global, integrated media company, has named TotalCX as a recipient of the 2022 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.
InteractiveTel’s award-winning TotalCX Customer Experience solutions suite combines AI and automation with people power to help automotive dealers accelerate decision-making, resulting in better service, faster sales, and more satisfied customers. The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system, including InteractiveTel’s Hosted PBX.
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“I’m truly honored to receive the 2022 Unified Communications Excellence Award from INTERNET TELEPHONY magazine. I’m so proud of the innovative and customer-focused team that developed – and continues to improve – such an impactful product for businesses,” said Gary Graves, CEO of InteractiveTel. “Our focus is to continue to create customer experience solutions that are a first in the automotive industry and to launch our solutions within other verticals soon.”
“Every year, I am amazed by the innovation and quality represented on the Unified Communications Excellence Award winners list. And I am so impressed with InteractiveTel’s commitment to addressing the real needs of the marketplace,” said Rich Tehrani, CEO, TMC. “It’s inspiring to see such commitment to excellence, and I look forward to seeing future innovation from InteractiveTel.”
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