ICMI’s Contact Center Expo 2021 unveils the Conference Program. Over four days, ICMI’s Contact Center Expo brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry. The event will take place September 7-10, 2021 at the Sheraton Dallas Hotel, in Dallas, Texas. =
Joy Sobhani, Event Director for ICMI’s Contact Center Expo noted, “ICMI’s Contact Center Expo will tackle the challenges and opportunities for 2021 and beyond that will enable positive growth and change in the industry. From interactive discussion groups to content that supports the trending topics of the day – like AI, managing ‘work from anywhere’ teams, omnichannel and digital transformation – ICMI will help attendees grow their network, learn from industry professionals and find solutions to new world challenges. We hope you will be at ICMI’s Contact Center Expo when we celebrate the reunion of the contact center community this Fall.”
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ICMI Contact Center Expo Conference Program
ICMI’s Contact Center Expo offers a content rich conference program with more than 100 sessions by industry thought leaders and insightful keynotes covering both the latest industry topics, from chatbots to COVID-19.
Keynote presenters include:
- September 7: Roadmap to 2025. The session will be moderated by Brad Cleveland, Senior Advisor, ICMI and panelists include Jenny Dempsey, Customer Experience Manager, Fruitstand, Ted Stodolka, VP, Chief Care Officer, Hallmark Cards, Eric Mackowitz, AVP, Service Center Operations, Amica Mutual Insurance, Anne Palmerine, VP, Customer Engagement, Enrollment & Retail, UPMC Health Plan
- September 8: Innovate the Way You Innovate: Instilling a Pervasive Culture of Innovation will be presented by Stephen Shapiro, Innovation Evangelist and Author
- September 9: Making #HybridTeams Awesome will be presented by Hannah Ubl, Co-Founder, Good Company Consulting
- September 9: Connecting the Workplace and Life Through F.U.N. will be presented by Paul Long, Speaker, Author, Master of Shenanigans and Former Director of Call Center Operations at Farmers Insurance
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Conference Program tracks include:
- Boost Your Culture
- Elevate Your Strategy & Leadership
- Maximize Productivity and Operations
- Drive Customer Experience
Other Highlights of ICMI’s Contact Center Expo
- The ICMI Global Contact Center Awards are where ICMI recognizes contact centers around the world that most embody contact center excellence
- The Expo Hall will showcase 30+ exhibitors featuring the latest technology and trends in the industry
- Multiple opportunities to network with speakers, exhibitors and industry peers
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