ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been named a finalist for “Best Digital Customer Experience” by the International Customer Management Institute (ICMI), the authority on contact center excellence. The winners will be announced at the ICMI Contact Center Expo in Orlando, October 24th – 27th, 2022.
“As a leader and innovator in delivering seamless global CX solutions geared for the digital-first marketplace, ibex is honored to be recognized by ICMI,” said ibex CEO Bob Dechant. “ibex combines its award-winning Wave X technology platform and unmatched business insights to help some of the world’s greatest brands deliver amazing customer experiences across the entire customer lifecycle.”
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The ICMI Global Contact Center Awards program celebrates greatness in the contact center industry and recognizes leading companies and teams who deliver an excellent customer and employee experience.
“In this challenging economic environment, companies must be laser-focused on optimizing efficiencies and finding ways to drive the most positive impact,” added Dechant. “Integrating digital support channels and tools, such as SMS, chat and assisted AI, into the overall CX can help boost customer satisfaction, improve customer loyalty, reduce costs, and drive revenue. Now is the time to transform your CX or risk losing customers to more nimble and scalable competitors.”