Former Genesys, Aspect Software Senior Executive Brings Extensive Cloud, Go-to-Market, Sales Leadership and Operations Experience
Carousel Industries, a leader in communication and network technologies, professional and managed services, security and cloud solutions, today announced that Lee Kayne has been named Vice President of Contact Center Solutions.
Reporting to Carousel’s Chief Revenue Officer Jim Marsh, Kayne is responsible for defining the strategic direction of Carousel’s Contact Center practice and will help define the company’s go-to-market strategy for collaboration and communications solutions. He will lead the company’s Contact Center technology and Engineering teams, supporting a growing base of more than 6,000 customers. He also will lead Carousel’s vital technology vendor business partnerships and is chartered with expanding Carousel’s Contact Center Cloud and Managed Services portfolio and business.
Kayne brings to Carousel more than 30 years’ experience at leading cloud and SaaS software firms and had deep expertise in guiding large enterprises globally in their quest to solve their call center and telecommunications challenges.
“Lee Kayne has a strong track record as an executive and leader, who has built and managed top-caliber sales teams and consistently helped his organizations deliver measurable customer value and exceed their revenue goals,” said Marsh. “Given his proven success in cloud sales and his deep expertise in product development, he’s a terrific choice to lead Carousel’s Call Center Practice and drive this growth pillar for the company.”
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Kayne joins Carousel from Aspect Software, where he served as Senior Vice President of Sales for North America and led Aspect’s Sales effort to retain and grow its contact center market leadership position. Previously, Kayne spent several years at Genesys in a series of senior sales and operational roles including Senior Vice President of Sales for Genesys Cloud.
“I am thrilled to join the passionate and talented team at Carousel and am motivated by this opportunity to help them expand on their history of excellence in the contact center,” said Kayne. “The market for cloud-based contact center solutions is white hot and Carousel’s key differentiators of being customer success obsessed and offering a multitude of technology solutions are dynamically aligned. We bring the optimal solution based on each customers’ unique environment and needs, coupled with a strong managed services capability.”
Earlier in his career, Kayne held a variety of sales roles at IBM and Infor. He is based in the Atlanta area and will manage a growing national team.