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77% of SMBs say phone calls are important to their team’s work—but 63% say they struggle to create and nurture meaningful customer relationships
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Aircall’s AI vision is to build an easy-to-use AI solution that empowers SMBs to nurture relationships, drive performance, and fuel growth
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Aircall’s AI Starter Package includes the ability to make call summaries, identify key topics, and track talk ratios
Aircall, the phone and communication platform, today supercharges its AI capabilities to embark on the next stage of its AI journey in harmony with its vision for the future of AI. This follows the launch of its AI-supported transcription feature launched in April 2023, and which has already enabled customer-facing teams to transcribe more than 65 million calls.
With the AI Starter Package, Aircall tackles Inefficiencies standing in the way of insights for SMBs.
Artificial intelligence (AI) is often seen as a tool for large enterprises, but it’s essential for SMBs too as in today’s competitive market, SMBs represent 90% of businesses globally, and they can’t afford to miss out on the benefits of AI. Aircall is committed to democratizing access to AI for SMBs so they can compete and thrive. AI can help SMBs automate tasks, gain insights from customer conversations, and provide better customer service.
This is corroborated by Aircall’s AI Index, which analyzes the behavior and attitudes of 3,500 employees across SMBs in Australia, Canada, France, Germany, the UK, and the US. According to the data, 77% of SMBs say phone calls are important to their work, but 63% struggle to find enough time to nurture meaningful customer relationships. That’s because customer-facing teams spend an average of 20.8 hours per week on busy work, admin, and training. AI can help SMBs free up their time to focus on what matters most: their customers.
Aircall AI starter kit, a one-stop-shop for customer insight
With new analytics dashboards available, Aircall helps teams reach their goals with data-driven decision-making. These insights are pivotal to better onboarding, coaching, and training—with 77% of businesses saying that training and coaching teams are essential to get the most value from phone calls.
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Aircall AI Starter Package: Using technology to turn AI ambition into AI action
Aircall’s new AI Starter Package includes various features empowering SMBs to take their business to the next level. At the heart of these are in-depth customer and performance insights, capable of driving customer satisfaction, helping sales and customer support teams become more efficient, and supporting coaching and training opportunities.
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Call summaries: with access to summaries of customer conversations, including key takeaways, teams can maintain oversight of their customers in one single location without having to listen back to every call or share data.
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Key topics: key topics give teams easy access to the major subjects discussed during each conversation—helping them quickly compile playlists of conversations that mention everything from a new product, to competitors, to satisfaction.
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Talk ratios: with a percentage breakdown of who talks the most on a call (the rep vs. the customer) team leaders can work out the right balance for each customer and quickly identify upskilling opportunities for their team.
Olivier Pailhès, CEO at Aircall, says: “Aircall is transforming how small and medium-sized businesses (SMBs) communicate. While SMBs make up 90% of companies and generate half of the economic output in the countries where we operate. Our research shows that they are under pressure, and this is hurting meaningful conversations. We believe that everyone should have access to AI technologies to improve their performance. We’ve been focused on the power of voice for nearly a decade, and we’re on a mission to make it possible for SMBs to now use voice effectively, despite the business challenges they face. Our AI roadmap is designed to achieve this, and we’re excited for the next phase, after seeing how transcription has unlocked sales and support performance since its launch last spring.”
Elle Bladh,VP of engineering at Aircall, indicates: “At Aircall, our focus is on the efficiency of our customers, and we pride ourselves on gathering customer insights and making data-driven decisions to continually enhance our product to help businesses perform. For SMBs, factors like team productivity, minimizing missed sales opportunities, quicker and more meaningful customer interactions, and the personal touch are key to staying competitive and business survival. Aircall’s AI Starter Package represents the next phase of our journey and is how SMBs can make these essentials possible despite limited resources. Further, customer sales and customer support teams will find these tools easy to use and experience first-hand how they can positively transform their performance. I’m proud to say that Aircall’s DNA runs throughout the AI Starter Package—emphasizing user experience, simplicity, and, above all else, performance.”
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Aircall is the phone and communication platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 8 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.