Vee24, the leader in intelligent, conversational, multi-experience solutions, announced the launch of its latest release, raising the bar for live online customer engagement. The release is currently live in production with more than 100 clients globally who are using the platform to allow sales, marketing, and service agents to collaborate with customers in ways that were not previously possible.
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“Our modular solution is easy to use with pre-configured industry best practices and secure collaboration tools, seamlessly integrated for a true omni-channel engagement to deliver a personalized digital experience,” said Priya Iyer, Chairman and CEO of Vee24. “Our clients, on average, benefit from more than 35 percent net new revenue, 45 percent operational savings, and 95 percent customer satisfaction ratings, driving real value and customer loyalty.”
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Customers today craft their own journey to connect with companies, demanding a consistent, unified brand experience physically or virtually. Digital conversations are not just about chat but bringing the full experience of a retail store, automotive showroom, or bank branch online, allowing customers to truly experience products, get “in-person” consultative advice from experts, and make informed and timely purchase or service decisions. Vee24’s evolution provides our clients with multiple new innovations on a proven platform, helping scale their digital customer engagements while elevating the ROI of their existing tools and physical assets.
“Across marketing, sales, and customer service, the platform has targeted solutions to help create differentiated strategies for businesses,” said Iyer. “Teams can now drive leads by embedding live engagement in web ads, social media, and email campaigns, qualify them using our family of BOTs and convert and assist the qualified leads through five significant features of the new release: VeeWebinar, VeeMessenger, VeeVoice, VeeScheduler, and VeeSupervisor.”