Serviceaide, a global provider of intelligent, enterprise service management solutions, announced the launch of Luma Knowledge, a self-learning, knowledge-centered product that optimizes access, creation and reuse of enterprise knowledge to meet the day-to-day, round-the-clock service and support needs of users and customers. Luma closes the growing divide between users and much-needed expertise and knowledge that exists across the enterprise.
“Knowledge availability, correlation and accessibility are the measure of how well a service organization works,” said Wai Wong, CEO of Serviceaide. “With devices, application complexity and enterprise data growing exponentially in every organization, knowledge workers are spending an increasing amount of their day searching for information to do their jobs. Luma Knowledge actively bridges the information gap to make end-users, customers and their service and support teams far more productive and efficient.”
Maker of the award-winning, AI-powered Luma Virtual Agent, Serviceaide is increasingly leveraging AI technologies like natural language processing and machine learning in digital interactions, knowledge and automation to bring advanced capabilities and business value to service and support functions across the enterprise. By leveraging Luma Virtual Agent and Luma Knowledge, organizations can harness the power of intelligent digital labor to democratize know-how and expertise and dramatically enhance the service and support experience.
Luma Knowledge Integrates with enterprise applications and systems of choice to create a single point of access to service and support knowledge. The following features allow organizations to quickly and efficiently access expertise and know-how from any channel and application.