Philippines’ leading e-wallet provider GCash, has launched an online shopping insurance – underwritten by PGA Sompo – with Singapore-headquartered regional insurtech Igloo, to protect its growing online customer base. This launch and partnership come at a time where GCash has seen a surge in online transactions and is on track to hit PHP 3 trillion in full-year gross transactions – 3x of last year’s performance. This was driven by Filipino consumers shifting to online for their daily needs.
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Today, there is an increasing demand to go cashless and more merchants and retailers are opting for the convenience of e-commerce, and express peer-to-peer cash transfers.
Over 70% of Southeast Asia is online and last year, the region saw 40 million new users join the internet. In a recent survey, the Philippines alone saw 37% of all digital service consumers are new to the service due to COVID-19. The survey also shows 97% of these new digital consumers will continue to use digital services going forward. This has led to an increasing need to be able to secure each transaction. Through this partnership with Igloo, GCash aims to provide peace of mind to its 46 million users while they shop online. The GCash app also had over 13 million log-ins per day, peaking at almost 15 million in the second quarter of 2021. This year, GCash aims to reach its PHP 3 trillion Gross Transaction Value (GTV) target and currently processes an average of PHP 300 billion in monthly transactions.
“This comes at an unprecedented time when we see robust growth in our online transactions and user base. With excellent customer experience being the heart of our business alongside value-added services through our platform, we are thrilled to launch this new product with Igloo that secures online transactions for our customers,” said Martha Sazon, GCash President and CEO.
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“We are excited to partner with the leading e-wallet in the country, GCash – who shares the same vision of protecting digital consumers by pioneering innovative solutions to end-customers at an economical price. With the growing number of digital consumers in the country, now more than ever, is it most important to provide flexible solutions for the changing needs and processes of both businesses and customers. In a recent survey, 44% of the respondents had been a target of a fraud scheme. The majority of them, or 44% and 39% are experienced by Gen Z and Millennials, respectively. With many GCash customers belonging to this bracket, Igloo’s protection is not only timely but very relevant to GCash customers’ needs,” said Mario Berta, Igloo Philippines Country Manager.
The Online Shopping protection is one of the first products Igloo will be launching with GCash and its customers but will soon be rolling out more products with the e-wallet platform in the next six months that will be geared towards MSMEs which are about 90% of the businesses in the Philippines, securing the entire ecosystem of both seller-business owner-and-buyer.
Igloo’s Online Shopping product is part of its Cyber Protection vertical, which secures financial loss arising directly from any online marketplace fraud. With its pioneering partner, GCash – GCash users will now be protected from any transaction they make via online marketplaces such as Lazada, Shopee, including Viber and Facebook marketplaces as long as their payment was fulfilled via the GCash platform.