Totango, the largest and fastest growing customer success platform, today announced that the company reached record-breaking numbers in growth and scale in 2020 with 313% year over year growth in new customers and additional ARR expansion across more than 60% of its customer base.
“Totango is unequivocally focused on making Customer Success frictionless to set up, learn, and get started,” said Guy Nirpaz, Totango Founder and CEO. “The unprecedented growth that we’ve seen over the past year has solidified our knowledge that our system works – and it works well – paving the way for organizations of all sizes to unlock valuable insights from customer data and orchestrate best-in-class customer engagements in just a few weeks over months or years with traditional old-school solutions.”
Totango’s modern, goal-oriented, customer success solution empowers businesses to accelerate their customer driven growth strategy by integrating customer-centric best practices throughout their business operations. The company has transformed the way businesses connect with their customers and is rewriting the rules for customer engagement, through SuccessBLOCs, a modular framework that enables teams across the business to engage proactively and precisely at every stage of the customer journey with the right data, metrics and customer interactions to deliver best-in-class customer experiences and business results.
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Totango surpassed many milestones in 2020, continuing to cement its leadership as the customer success platform of choice for more than 5,000 businesses large and small, adding to its roster some of the world’s fastest growing digital first organizations including Walkme, SolarWinds, Zeplin, Cloud Kitchens, Carousel, Service Express, The Sage Group, Aruba, an HPE company, and Dynatrace.
Amid constant change from the COVID pandemic in 2020, Totango’s customers were able to quickly adapt to the unknown and over 60% grew their business with Totango including digital native organizations such as Zoom, who looked to Totango to support the challenge of onboarding millions of new customers.
Totango also launched the industry’s first and only free forever customer success solution on the market that allows organizations of any size to get started in mere minutes. With just a business email address, any user can now access the core functionality of Totango’s award winning platform to test-drive and implement a data-driven customer engagement workflow for their business.
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