APPEALIE recently announced the winners of the 2021-2022 SaaS Leader Awards, honoring the top marketing and customer success executives in the cloud.
“As shown by our employee engagement research and exceptional financial metrics of the cloud sector, SaaS companies are very well-managed,” commented Arabella Solaybar of APPEALIE. “The glowing nominations our 2021-2022 honorees received reflect the high standard of excellence in SaaS today.”
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Driven by peer and colleague nominations, the winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent. This award honors the best customer success professionals in SaaS.
Among the awardees was SalesIntel’s Chelsea Madden, VP of Customer Success. Chelsea joined the team in September 2020 and has been pivotal in our continued success. Onboarding during a period of explosive growth, Chelsea established SalesIntel’s first Customer Success function and grew the team from one to 15 in just 18 months. As the team expanded, so did the need for scalable processes and memorable engagements. Chelsea has identified and maximized expansion opportunities by leading her team in prioritizing accounts, overcoming challenges, and personalizing conversations.
“One of SalesIntel’s key values is delighting customers,” noted Chelsea. “As a result, we are passionate about the customer experience, viewing three areas as the ingredients to customer success: aligned goals, adoption for growth, and leveraging insightful data. Thus making us trusted growth partners to our customers.”
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Customers are supported from day one, being paired with trusted advisors who ensure they are leveraging the software effectively and provide customized solutions to their needs. SalesIntel’s customer success team consistently receives top reviews on G2, Capterra, and Gartner Digital Markets for being responsive, friendly, and informed.
“We are continuously investing in our clients’ success,” added Manoj Ramnani, Founder and CEO of SalesIntel. “I am so proud of Chelsea’s leadership and the work that Chelsea and our Customer Success team have done to help our clients achieve their revenue goals. Through their efforts, we are able to demonstrate our continued commitment to our mission of providing an unparalleled customer experience.”