IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, was named the winner of two bronze Stevie® awards in the 20th Annual American Business Awards®. The awards were bestowed upon IntelePeer for Customer Service Department of the Year category and Business Technology – Cloud Platform category both for IntelePeer’s CPaaS solution.
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“Successful enterprises continue to be customer-obsessed and IntelePeer’s CPaaS platform takes it one step closer in redefining customer experience”
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
“With more than 3,700 submissions from organizations of all sizes and in nearly every industry, it is an honor to bring home two awards this year,” said Frank Fawzi, CEO of IntelePeer. “We have great respect for the other winners in our categories and take enormous pride in our products and services. We will continue to strive for gold in providing the very best for our customers.”
IntelePeer’s customer service department was nominated for Customer Service Department of the Year, recognized for leveraging its collective talent and expertise to bring new AI-driven solutions to organizations in healthcare, transportation, legal and beyond. A Stevie® judge said IntelePeer “accelerated their advantage during the pandemic by not only providing new services that were needed, but by doing so in a way that really helped customer groups.”
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Winning bronze for its cloud platform, IntelePeer’s CPaaS platform drives significant innovation across nearly all vertical markets in the form of communications. The platform enables companies to better serve high-value customers through automation and focus their time, money and resources on more core business operations. “Successful enterprises continue to be customer-obsessed and IntelePeer’s CPaaS platform takes it one step closer in redefining customer experience,” said one Stevie® judge.
More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.