Company recognized for excellence in customer service
GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, was presented this week with two Stevie® Awards for Sales & Customer Service:
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- Gold in the category of COVID-19 Response, Most Valuable Response by a Customer Service Team
- Bronze in the category of Contact Center/Customer Service Outsourcing Provider of the Year
GlowTouch was selected from among more than 2,300 nominations that were submitted by organizations in 51 countries.
The Gold award was in recognition of the company’s global response to the COVID pandemic and the impact that this had and continues to have on client operations. While the nature of business changed, the demand for quality customer service became even more pronounced. As a result, numerous existing programs grew and GlowTouch also added more than 20 new clients during this time period. The Bronze citation was tied to impact sourcing and how becoming The Uncommon BPOTM has affected lives in multiple communities.
“This recognition is truly humbling and represents the best of who our people are,” said Vidya Ravichandran, GlowTouch President and Founder. “Every day I look forward to coming into work and seeing how our thousands of employees around the world embrace new challenges, always looking for the potential solution to whatever question or issue arises. These awards are a tribute to their efforts and to the spirit of serving the customer that defines this company.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
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“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”