Accenture has been named a leader in the IDC MarketScape: European Professional Services for Government Citizen Experience 2021 Vendor Assessment report. The report noted Accenture has strong Strategy & Consulting capabilities in the region and a proven ability to deliver value through long-term ecosystem relationships.
Read More: Setting Records, Walmart Continues Moving Toward Becoming a Totally Renewable Business
The IDC MarketScape report evaluated the combination of project-oriented services, (e.g., business and IT consulting, systems integration, and custom application development), managed services and support services that enable better “citizen experience solutions”. These range from digital services to omni-channel integration to case management. The IDC MarketScape found that European public service leaders must focus on delivering efficient, trusted, highly responsive, inclusive and convenient public services, along with improving operational efficiency and maintaining a citizen-centric focus.
Read More: SalesTechStar Interview with Mark Magnacca, President and Co-founder at Allego
To that end, the IDC MarketScape credited Accenture for “driving citizen experience thought leadership centered around the concept of empowering ‘truly human governments’ that break down silos, build up capabilities, and empower workforces to move from transactions to relationships with citizens.”
“Accenture is recognized as a leader in providing strategic consulting services to help government clients shape their, innovation and transformation agendas,” said Max Claps, research director in the European IDC Government Insights team and report author. “Given its public sector industry knowledge Accenture is well-positioned to help governments implement responsive, convenient and personalized, end-to-end citizen experience solutions.”
Read More: Remote Work Doesn’t Mean The Risk Is Remote