The average professional responds in about 3.5 hours during work hours. When work hours are ignored, average email response time jumps to about 10.6 hours.
The average email response time of professionals is 3h 38m 31s during work hours, according to new research from EmailAnalytics.
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The research, which analyzed 565 random, aggregated, and anonymized professional email accounts of EmailAnalytics customers during the entire month of February 2021, also discovered that Tuesdays are the busiest day for email traffic, and Fridays are the slowest (aside from weekends)
@gmail.com email addresses were removed from the dataset to capture only professional email addresses.
The findings are broken down into two distinct sets: Findings that include weekends and holidays, and findings that exclude weekends and holidays.
Here are some key findings from the research, excluding weekends and holidays, for February 2021:
- The average person received 83.6 emails per day, including spam
- The average person received 2.6 spam emails per day
- The average person sent 34.3 emails per day
- Average response time (actual): 10h 40m 15s
- Average response time (during work hours): 3h 38m 31s
- Average time to receive a response (actual): 11h 01m 00s
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