New program improves customer satisfaction and service retention by delivering a robust digital after-sales experience.
Dealer-FX, the automotive industry’s leading end-to-end software service solution for automotive retailers and OEMs, announced today that they have been named a certified vendor for the Audi of America Technician Video Walk-Around Preferred Provider Program.
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“Video is an excellent way to help customers understand what’s happening with their vehicles,” said Kelly Eighmey, President of Dealer-FX. “Our Visual MPI application is fully integrated with ONE Platform so Service Consultants can easily share videos with their customer via text or email, depending on their communication preference.”
Dealer-FX offers a robust after-sales experience with:
- Technician Video Walk-around
- Ease of use with no application to download
- Timely reminders and status notifications via the Digital MPI application
- Enhanced Dealer and Customer Experience
- Robust, certified integration with over twenty leading DMS Providers
- Efficient and easy to learn management and reporting tools
- Backed by the best training and support in the industry
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ONE Platform from Dealer-FX is a cloud-based system that connects dealerships, consumers, OEMs, and third-party systems to help service departments operate efficiently while delivering a better customer experience. By capturing all stages of service in a single end-to-end digital platform, dealerships can significantly improve efficiency, retain more customers, and grow their business.
Dealer-FX will be demonstrating Visual MPI, along with a number of other new enhancements to ONE Platform, at the 2022 NADA Show. Visit Booth #3413W to learn more about Dealer-FX and this program, March 11-13, 2022.