- Oracle’s Redwood UX debuts in a CX application for the first time.
- Increased automation to bring in more contextual data.
- Salespersons to get insights on peer tactics.
Oracle has come up with a cutting edge digital sales solution for high-volume sellers, business leaders and account managers. It has a User Interface (UI) that enhances user speed and efficiency. It also automatically guides the selling process.
Old School Sales Pitches Won’t Impress Millennials
As is evident for various studies, the GenZ and Millennials, who form the cream of digital buyers are highly tech-savvy. The old school sales pitches might fail to impress them. They are available on multiple platforms at the same time and the modern-day sales engagements have to be highly personalized. To make this possible, Oracle Digital Services offers-
High Velocity: The UI helps sales reps qualify strong opportunities on a priority basis and move on from weak opportunities.
More Efficiency: Increased automation, shortcuts and an enterprise-level digital assistant will take away repetitive data entry task.
Prescriptive: The Artificial intelligence (AI)-powered recommendations can help sales reps stay updated. Crisp reminders, real-time updates will help get the job done.
Search Box At Locations Where You Need It
The universal search or conversation box is available throughout the entire Oracle Digital Sales solution. The box will be on the home screen, leads, opportunities, metrics screen. Sales reps can ask virtual assistants for vital information. The subject matters that require attention pop up continuously on the home screen helping in Sales Acceleration.
Spot On Contextual Data
Within each record, a newsfeed displays every interaction in a single, contextual thread, including marketing campaign interactions, responses to emails, engagement metrics like which links were clicked, phone conversations, call transcripts, recordings, follow-up tasks, and appointments.
First CX Tool To Use Oracle Redwood UX
Oracle Digital Sales will be the first CX application to have the new Oracle Redwood Experience. This will offer more contextual data, guided selling experience, integrated voice and sales communication.
For example, a sales rep using a traditional CRM solution would make upwards of 15 data entries and clicks to find a lead, make a call and enter notes. With our Oracle Digital Sales solution, we’ve integrated all of these activities into a single UI that takes just 4 data entries and clicks, Oracle CX Product Strategist
Gamified Dashboard Makes Tracking a Breeze
Sales managers and reps can also track their progress against peers with a new gamified dashboard for goal-setting. Managers can create and track sales challenges. Reps can see how they stack up against peers and get insight into which tactics are working for their teammates, the company said.