NICE Accelerates Dramatic Shift of Tens of Thousands of Agents to Work From Home for Both New and Existing Customers, at a Record Pace Read more
Advantage Group Expands B2B Offering With the Launch of Custom Solutions Under New Leadership Read more
Bright Pattern to Provide COVID-19 Support to Call Center Industry With Cloud Solution to Supplement Operations With Remote Workforce Read more
Serenova Announces CxEngage Rapid Response Program to Accelerate Contact Center Work-From-Home Deployments Within 48 Hours Read more
New PowerInbox Survey Finds Digital Consumers Demand Personalization & Privacy, Challenging Publishers to Find Balance in Audience Engagement Read more