Over 40% of Businesses Experience Revenue Losses from Technology Downtime, Cloud Complexity, and Legacy System Constraints Read more
Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service Read more
Inmar Intelligence 2023 Holiday Spending Survey Reveals Continued High Prices Will Make Savings Critical Read more
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals Read more
SymphonyAI Announces Retail Copilots With Transformational Generative AI To Answer the Toughest Retailing Questions Faster and Better Read more
Grocery Workforce Wants More Input on Selection and Deployment of In-Store Technology Tools Read more
Signifyd Study Predicts a 5% Rise in Holiday Ecommerce This Season, as Consumers Battle Inflation and an Uncertain Economy Read more
IDC Forecasts Spending on GenAI Solutions Will Reach $143 Billion in 2027 With a Five-Year Compound Annual Growth Rate of 73.3% Read more