Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
LTI and IBM to Expand Global Alliance to Help Organizations Accelerate Digital Transformation with Open Hybrid Cloud Read more
Advance Solutions Announces New Identity and Access Management Application (IDAM™) built on ServiceNow Read more
LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp to Become a Publicly Traded Company in an $840 Million Transaction Read more
Persado Adds Executive Leadership as Company Strengthens Position as AI-Powered Content Leader Read more