Ansafone Contact Centers Welcomes Ben Martorano, new VP of Operations, to the Leadership Team Read more
Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
Stack8 Announces Upcoming Major Release of SMACS Unified Communications Management Platform Designed to Manage, Automate and Control UC platforms Including Cisco, Microsoft, 8×8, RingCentral and More Read more
Talkdesk Broadens Machine Learning Capabilities With Amazon Web Services Contact Center Intelligence Read more