Purely CRM Implements Microsoft Dynamics 365 Customer Service for West Coast Reduction Ltd. to Improve Call Center and Customer Portal Capabilities Read more
Avaya Named a Top 5 CCaaS Provider By Ventana Research in 2021 Contact Center in the Cloud Value Index, Citing Strength in Delivering Exceptional Customer Experiences Read more
MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo Read more
Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone Read more
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centers Read more
TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps Read more
NICE CXone Ranks First Overall in 2021 Contact Center in the Cloud Report from Ventana Research Read more