WorkWave, a provider of cloud-based software solutions that support every stage of a service business’s life cycle, announces its new Online Reviews platform, with updated features and functionality that allow field service companies of all sizes to generate more leads and close more sales. The new platform enables companies to gather and respond to reviews online, as well as collect valuable insights they can act upon based on the ability to match the reviewer to its customer account within the WorkWave PestPac application – a unique, unmatched feature for the field service industry (and coming soon to WorkWave Service, PestPac Select, and WorkWave ServMan).
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According to a recent WorkWave survey of over 150 pest control companies, online reviews, word of mouth, and referrals from existing customers are among the top three ways that these companies are winning new customers. Online reviews is designed to support these three key buyer behaviors.
“Consumers today don’t just trust word of mouth anymore – before doing business with any new company, they check online reviews to make sure they are working with a partner they can trust. With WorkWave’s new Online Reviews solution directly integrated into WorkWave field service solutions, companies can easily take control of their online reputation, to both protect themselves and generate the recognition they deserve,” said David F. Giannetto, CEO of WorkWave. “Our customers who have been using the previous Online Reviews platform have seen great success growing their business, and we are excited to bring the field service industry even more powerful and intelligent tools that stay ahead of their competition and generate new sales.”
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