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Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds
Artificial Intelligence (AI)

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

STS News Desk -
0
Coincrib: Paving the Way for the Future of E-commerce
Artificial Intelligence (AI)

Introducing Sophie AI, TechSee’s MultiSensory Virtual Agent for Customer Service

STS News Desk -
0
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Artificial Intelligence (AI)

Quantiphi Gears up to Revolutionize Contact Center Service with Google Cloud CCAI Specialization

STS News Desk -
0
Why Creating Buyer Personas is Helpful In Streamlining Sales Efforts
Buyer Insights

Why Creating Buyer Personas is Helpful In Streamlining Sales Efforts

Paroma Sen -
0
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers
Artificial Intelligence (AI)

Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers

Rebecca Wettemann -
0
UJET-Research-Reveals-Chatbots-Increase-Frustration-for-80%-of-Consumers
Artificial Intelligence (AI)

UJET Research Reveals Chatbots Increase Frustration for 80% of Consumers

STS News Desk -
0
Medallia Announces Medallia Closed Loop Service for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
In App Marketing

Medallia Announces Medallia Closed Loop Service for Salesforce on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

STS News Desk -
0

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