contact center agents

Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis

STS News Desk Jun 22, 2022

Leading voice AI startup expands global footprint, offering revolutionary customer experience solution to U.S. Skit.ai, the leading voice AI SaaS company, established U.S. headquarters…
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Lead Distribution & Call Management

Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey…

STS News Desk Jun 14, 2022

BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of…
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Sales Engagement

eGain Knowledge Hub Now Available for Cisco Webex Contact Center

STS News Desk Jun 13, 2022

Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive knowledge and AI conversational guidance to empower…
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Price Optimization & Revenue Management

Observe.AI Raises $125M Series C to Usher in AI-Empowered Era for Contact Centers

STS News Desk Apr 12, 2022

Largest-ever Series C funding for Contact Center AI helps Observe.AI cement its leadership position and propel continued industry-leading growth Observe.AI, an Intelligent Workforce…
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Partner Management & Channel Enablement

UJET Adds PlanetOne to Rapidly Growing Channel Partner Program

STS News Desk Apr 8, 2021

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact centerprovider, is pleased to announce PlanetOne, the IT channel’s preferred business partner for identifying and…
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