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Tag: Cisco Webex Contact Center

Macorva Launches AI-powered Call Scorecard System to Improve Customer Service Quality and Agent Performance
Artificial Intelligence (AI)

AI Backed Call Analytics Systems – How they are changing Sales and After-sales

STS Staff Writer -
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CommunityWFM to Showcase Latest Release of its Contact Center Workforce Management Solution at Zoomtopia 2023
Lead Distribution & Call Management

Servion achieves Cisco Powered Services for Cisco Webex Contact Center and Cloud Calling

STS News Desk -
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eGain Reports 21% SaaS Revenue Growth for Fiscal 2022 Driven by Increased Demand for Knowledge Powered Digital Customer Engagement Solutions
Artificial Intelligence (AI)

eGain Knowledge Hub Now Available for Cisco Webex Contact Center

STS News Desk -
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