SalesTech Star

Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience

Lowe’s Makes Technology Investments to Deliver Exceptional Customer Experiences and Empower Store Associates

Google Cloud and Lowe’s  announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe’s deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop.

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This technology foundation for the home improvement company includes new investments toward modernizing Lowes’ e-commerce, merchandising, supply chain management, and pricing systems—ultimately providing a more fluid, “channel-less” customer experience spanning from product discovery to return visits. Lowe’s is in the early stages of a large-scale, multiyear technology transformation, investing more than $500 million annually through 2021 and hiring up to 2,000 engineers to continue to build out future retail experiences.

“We are making substantial investments in technology to modernize our platforms and advance our digital capabilities to better serve customer needs and deliver the best service and value across every channel,” said Seemantini Godbole, executive vice president and chief information officer of Lowe’s. “Partners like Google Cloud provide the innovative tools and support we need to execute our digital transformation.”

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At the upcoming NRF 2020 Big Show in New York, Seemantini Godbole will speak about Lowe’s IT transformation. In addition, Neelima Sharma, Lowe’s senior vice president, technology e-commerce, marketing and merchandising, will discuss Lowe’s journey with Google Cloud on a panel moderated by Carrie Tharp, vice president, retail at Google Cloud.

Lowe’s began transitioning off its legacy e-commerce system in late 2018, choosing Google Cloud with the goal of increasing the speed, reliability, and performance of The new platform helped Lowe’s improve the stability of its e-commerce site during this year’s peak holiday buying season.

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