LiveVox’s AI-powered solutions recognized for innovation in the contact center market
LiveVox Holdings, Inc, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been included in Aragon Research’s 2022 “Hot Vendors in the Intelligent Contact Center.” The report recognizes LiveVox for its industry-leading suite of practical AI capabilities, designed to optimize customer experience and contact center operations.
“We’re honored to be recognized by Aragon Research for our innovations within the contact center space. We look forward to further advancing and adapting LiveVox’s AI tools, to engineer a more streamlined experience for agents, managers, and consumers alike.”
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With digital activity surging alongside customer expectations for a more efficient omnichannel experience, LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish. Including virtual agents, chatbots, speech analytics, business intelligence, and agent assistance, LiveVox’s AI capabilities are purpose-built to optimize contact center operations and enhance efficiency and satisfaction for both agents and customers alike.
The report highlights LiveVox’s SpeechIQ® with automated Quality Management, the Company’s analytics-driven quality management solution. Designed to elevate both the customer and agent experience while providing both quality and compliance to the contact center, the solution delivers 100 percent omnichannel interaction auditing and actionable, data-driven insights. By uploading calls and digital interactions to LiveVox’s PCI compliant, cloud-based system, contact center managers receive actionable transcriptions and sentiment analytics with industry-leading speed and accuracy. Agents benefit from synchronized recordings alongside coaching and tailored eLearning content within the LiveVox platform.
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From augmenting the capacity of human agents and providing more self-service options, to creating a more personalized journey for end-customers and using data and analytics for continuous improvement and simplification of contact center processes, LiveVox’s easy-to-use and tune AI tools blend to help create more meaningful and optimized customer interactions.
“As we continue to see customer expectations swell for completely frictionless journeys, LiveVox will continue to evolve its AI capabilities and provide contact center technologies that meaningfully impact the top and bottom line,” said LiveVox CEO and co-founder Louis Summe. “We’re honored to be recognized by Aragon Research for our innovations within the contact center space. We look forward to further advancing and adapting LiveVox’s AI tools, to engineer a more streamlined experience for agents, managers, and consumers alike.”
“AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands,” said Aragon Research Founder & CEO Jim Lundy. “LiveVox’s SpeechIQ® with Quality Management and their purpose-built platform is one to watch and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year.”