Avoma announces the first AI assistant for customer-facing teams that focuses on a meeting’s end-to-end lifecycle. It automates low-value tasks and augments high-value tasks that one has to do before, during and after each meeting.
Sales and customer success meetings are traditionally gold mines for customer knowledge and insights. Video conferencing tools have come a long way toward making meetings easier to organize but they only solve half of the problem. The issue of collecting and disseminating meeting outcomes still remains unsolved. Avoma’s AI meeting assistant listens to customer conversations, automatically transcribes them, summarizes notes for key topics like action items, pain points, competitor mentions, etc. and also provides actionable coaching insights.
Customers can search through keywords, listen to a recording based on speakers or topics identified, review insights, and share important clips with team members for faster collaboration. Armed with these insights, management and cross-functional teams can now find previously opaque trends and themes across all conversations to build data-driven products, marketing campaigns, and coaching programs.
Avoma raised $3M in seed capital led by K9 Ventures with participation from TSVC, HubSpot Ventures, Dragon Capital, and other prominent angels. Avoma integrates with popular tools like CRM (Salesforce, HubSpot, Zendesk), calendar (Google, Outlook), video conferencing (Zoom, GoToMeeting), call dialers (RingCentral, Outreach, Aircall) and more to provide a seamless experience.
“Avoma is making advanced automated meeting intelligence available to organizations of all sizes,” said Andrew Lindsay, VP of Corporate Development and Business Development at HubSpot. “We’re excited to back Avoma as they embark on their next stage of growth, and expect the company will bring considerable value to the HubSpot ecosystem and our customers.”
“We were fortunate to invest in Zoom in the early days and today it is ubiquitous. Even as a venture fund, we record almost all of our Zoom meetings to refer to key moments and insights, but it’s a very cumbersome process,“ said Eugene Zhang, founding partner of TSVC (formerly TEEC Angel.) “Avoma provides an enterprise-grade solution to automate meeting minute analysis, a natural next step after video conferencing and recording.”