Over 120 Major Brands Use Quiq to Communicate with Customers Through Digital Channels
Quiq, a conversational engagement platform and business messaging solutions provider, announces that it has closed a $12.5 million Series B funding round, led by Foundry Group, with participation from Teamworthy Ventures and existing investors Venrock and Next Frontier Capital. Quiq works with over 120 clients including major brands like Overstock, Pier 1, Office Depot, and Men’s Wearhouse to power digital commerce and service conversations.
“This investment validates our vision that digital engagement channels, like messaging and chat, are the future of consumer communications and that asynchronous messaging will be the foundation of the next generation enterprise contact center,” said Mike Myer, founder and CEO of Quiq. “Quiq is the only open platform that seamlessly combines human agents, native bots, and third-party bots across multiple digital channels. Quiq’s clients are seeing ROI of 5X or more, while simultaneously achieving improved customer satisfaction.”
The company will use the funding to continue to build out Quiq‘s industry-leading engagement platform and to make it smarter with bots & AI to deliver the next generation of conversational commerce, including the first messaging-based shopping cart. Quiq will also continue to build its go-to-market team in advance of the upcoming digital transformation of customer communications.
“Customer experience teams are evolving their tools and processes to an asynchronous messaging first approach the preferred way that consumers want to communicate.” said Chris Moody, Partner, Foundry Group. “Quiq is a product-driven company that has a deep knowledge of customer experience, unsurpassed vision, and has demonstrated tremendous progress in enterprise customer adoption.”
Quiq’s customer engagement platform powers commerce and service conversations between consumers and companies using human agents and bots. Because it is fully asynchronous, customers own the cadence of the conversation, starting, pausing, and stopping the conversations on their terms-unlike the experience with traditional phone and email channels. Messaging has a near-perfect open rate and brands are taking advantage of rich messaging to present dynamic and interactive content, process secure payment transactions, set up appointments, and share augmented reality.