CallMiner Named a Leader in the 2023 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions

CallMiner’s innovative platform, global market presence and diverse customer base rank the organization ahead of competitors

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced that it has been named a technology leader in the Quadrant Knowledge Solutions’ SPARK Matrix: Speech Analytics, Q1 2023.

The global speech analytics market is constantly evolving to meet increasingly complex business demands and customer expectations. In its latest report, Quadrant Knowledge Solutions analyzed the top industry vendors, evaluating products and functionality, market presence and customer value proposition. For the second consecutive year, CallMiner was named a leader in customer impact and technology excellence.

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“For organizations looking to enhance operational efficiency, improve customer experience and drive transformational business change, partnering with the right conversation intelligence vendor is paramount,” said Paul Bernard, President and CEO, CallMiner. “Through the combination of deep expertise and the industry’s most innovative platform, CallMiner continues to deliver the outcomes and ROI that our customers demand. Being named a leader by Quadrant Knowledge Solutions once again certifies our differentiation among competitors and leadership in the global marketplace.”

The report highlights how CallMiner’s conversation intelligence platform helps organizations identify areas of opportunity to drive key business performance metrics and growth more effectively. Quadrant Knowledge Solutions recognizes several of CallMiner’s competitive differentiators, including artificial intelligence (AI)-driven capabilities, such as search, call transcription accuracy, and the strength of real-time and post-interaction analytics. The report also calls out CallMiner’s excellence in driving value from customer conversations via accurate auto-scoring, correlation across multiple channels, and categorization tools for sentiment and emotion analysis.

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“With its deep AI and machine learning capabilities, CallMiner’s platform is a leader in improving customer interactions, reducing costs, and delivering deeper insights into the customer experience,” said Ganesh Reddy Bonthu, Analyst, Quadrant Knowledge Solutions. “CallMiner’s innovative technology, track record for delivering customer value, and comprehensive product roadmap and vision position the company to continue to grow its market share.”

The SPARK Matrix: Speech Analytics, Q1 2023 also underscores CallMiner’s continued AI investments and the development of tailor-made solutions to meet specific vertical requirements for its global customer base across financial services, technology, media, telecom, healthcare, retail, and other industries.

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