TELUS announced today that TELUS International, a leading global customer experience and digital solutions provider, was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopter and fast follower organizations.
“The vendors on this list represent the best of the best for their category. We’ve identified the top vendors to consider based on technology investment, use cases, strategic vision, customer value, executive leadership and price.”
“This third-party recognition from Silicon Valley-based Constellation Research reinforces our team’s longstanding commitment to providing outstanding customer experiences on a global basis, whilst simultaneously advancing the digital transformation solutions that drive such significant competitive differentiation for our customers in our increasingly digital world,” said Darren Entwistle, President and CEO, TELUS. “The entire TELUS organization is setting an inspiring example of what it means to truly care about putting our customers first and ensuring citizens have access to the tools and resources they need to stay connected to the people and information that matter the most.”
TELUS International harnesses the power of next-gen technologies, digital accelerators and automation to create the best high-tech, high-touch omnichannel experiences that exceed customer expectations. Taking ownership of the end-to-end digital CX journey through the design, build and deliver phases to the optimization of results, TELUS International strategically partners with clients to drive impactful digital transformations and fuel all stages of company growth.
“It is an honour to be recognized on this year’s Constellation’s ShortList™, highlighting our excellence and agility in delivering innovative and integrated CX and DX solutions for many of the world’s top brands,” said Jeff Puritt, President and CEO, TELUS International. “Our focus on empowering the human experience through digital enablement and fostering the most highly-engaged team in the industry sets us apart in our ability to connect personally with consumers to deliver one-of-a-kind moments that build brand loyalty in meaningful ways.”
“In an era of rapidly changing technology, pay to play research, and paywall required rankings, the Constellation ShortList portfolio gives prospects and customers an easy to use list and criteria to build their own vendor selection short list,” said R “Ray” Wang, chairman and founder at Constellation Research. “The vendors on this list represent the best of the best for their category. We’ve identified the top vendors to consider based on technology investment, use cases, strategic vision, customer value, executive leadership and price.”
Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.