COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration Read more
Genesys Announces COVID-19 Vaccine Rapid Response, a New Digital Solution to Help Companies Meet the Overwhelming Consumer Need for Vaccination Information Read more
Amperity Expands Executive Team As Consumer Brands Accelerate Adoption of Its Patented Enterprise CDP Read more
2 out of 3 Consumers Believe That Brands are Responsible for Protecting Them from Fake Products and Misleading Marketing Content, According to Incopro Survey Read more
New Global Research: Customer Loyalty Drivers Shift As Consumers Trade Cost And Quality For Safety And Personalization Read more
ACI Speedpay Pulse Study Finds 35 Percent of Consumers Who Have Missed Bill Payments During COVID-19 Do Not Expect to Catch Up for at Least Six Months Read more
Nano Interactive Launches Powerful Privacy-First Consumer Intent Score Solution to Help Brands Target, Live, in the Post-Cookie World Read more
Privacy Bee Introduces One-Click Privacy Management To Help Consumers More Easily Protect Their Data And Prevent Identity Theft Read more