TTEC in EMEA sweeps the board, winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment Read more
Independent Study Reveals Contract Management’s Dramatic Shift from “Nice-to-Have” to “Critical-to-Have” Read more
The 2020 NLP Industry Survey Finds Increasing Enterprise Investment in Natural Language Processing, Despite Pandemic-Impacted IT Budgets Read more
BellSystem24, Global BPO with Over 30,000 Agents, Moves from Legacy Call Center to the Cloud with Bright Pattern’s Omnichannel Platform Read more
Thales Empowers Organisations to Simplify the Discovery, Protection and Control of Sensitive Data Read more
LivePerson Survey Suggests That Consumers Will Spend More Money if they can Message with Associates or Chatbots Read more
RTB House Wins Three Stevie® Awards in 2020 International Business Awards® Including Most Innovative Company of the Year Read more