inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution Read more
Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience Read more
e-Contact Acclaimed by Frost & Sullivan for Helping Clients Deliver Enhanced Customer Experiences with Its Lynn Platform Read more
Noble Systems Receives “2020 Workforce Optimization Innovation Award” for its Gamified Learning Management System Read more
Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio Read more