TCN has been recognized as a product challenger for delivering solutions that enable innovative customer experience and associated business benefits expected in the global market
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service(CCaaS) – CX Global report.
Focused on cloud-based platforms and contact center solutions, the study evaluates CCaaS providers that offer solutions for a better customer experience while integrating technical requirements across industries globally. It also examines providers based on their platform capabilities, open architecture, AI and machine learning capabilities – including speed, reliability, scalability, and embedded analytics – and the overall quality of the solutions offered.
“We are honored to be positioned as a product challenger in the competitive global contact center industry,” said Terrel Bird, CEO & co-founder of TCN. “At TCN, we pride ourselves on the fact that our technological innovations are rooted in the feedback we hear from our customers and the struggles they face running contact centers in different markets. Arming these contact centers with all the technology they need to service their customers in the best way possible is our number one priority.”
ISG’s report highlights TCN’s strengths in focusing on midmarket and flexible financial conditions, the TCN Operator CCaaS platform, and the overall solution and global reach. TCN’s unique approach to pricing – no contracts, monthly minimums or maintenance fees – supports rapid scaling and instant flexibility to changing business needs, especially in the mid-market. Supporting 1,500 customers and 2,000 brands worldwide, and growing, helped position TCN as a product challenger in this report.
“TCN’s cloud-based delivery model allows clients to easily scale and adjust to evolving business needs,” said Kenn Walters, global lead analyst at ISG. “The open architecture coupled with extensive automation capabilities make for an extremely effective and modern platform.”
ISG’s 2022 report evaluates 21 relevant software vendors and service providers in the global market based on the following evaluation criteria: strategy & vision, tech innovation, brand awareness and presence in the market, sales and partner landscape, breadth and depth of portfolio of services offered and CX and recommendation.
TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics, and collaboration & accessibility.