Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan 2020 Europe Radar Report. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized in the report for its growth and innovation, and was one of 18 vendors selected out of over 150 vendors reviewed.
Frost & Sullivan independently plotted the top 18 companies in this Frost Radar analysis. Parameters assessed in the analysis included Innovation Scalability, Research and Development, Product Portfolio, Mega Trends Leverage, Customer Alignment, Growth Pipeline, Vision and Strategy, and Sales and Marketing.
“We are honored to not only be profiled as a top vendor in the Frost & Sullivan 2020 Contact Center Software Buyers Guide as a leading contact center vendor for the second year in a row, but also in the Frost & Sullivan European Radar report which selects only the most innovative of vendors,” said Michael McCloskey, Chief Executive Officer at Bright Pattern. “Bright Pattern’s recent success in the EMEA with customers in industries such as automotive, travel, retail, hi-tech, and BPOs have helped fuel our growth, and we are only starting to develop our footprint in Europe.”
Bright Pattern is the simplest, most powerful AI-powered omnichannel contact center with the highest ROI and fastest time to deploy in the industry (half the industry average). Bright Pattern ranked #1 for Interoperability, #1 for Platform Functionality, and #1 for Hosting Reliability and Scalability in the Omdia Buyer’s Guide.
Bright Pattern outranked Five9, NICE inContact, Avaya, Aspect, and 8×8 as a leading provider in the 2020 G2 Crowd Report, and was a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, and Talkdesk. Additionally, Bright Pattern was recognized by Frost & Sullivan for its omnichannel, AI, and ITSM capabilities, and by Gartner as a leader in the Call Center FrontRunners Quadrant.